When your alarm is installed, you will be asked for details of a neighbour, friend or relative who has a key to your home and are able to visit you at any time (day or night) to check on you if you activate your alarm unexpectedly.
This information is asked at the time of installation, so in the event of an emergency, we can check to see who on your contact list can attend, at what time. If none of the key holders are available, we would contact the emergency services who would be able to gain access into your home to assist you quickly, without breaking any doors or windows.
Ideally you should have a minimum of two key holders who live close by – they must be prepared to be called upon during the night or be available to hand their key to the emergency services if necessary.
If, due to the lack of a safe means of access someone has to break into your home to check on you after your alarm has been activated, Mole Valley District Council will not be liable for any repair costs.